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Frequently Asked Questions

Skillmatics Write and Wipe Activity Mats are innovative educational products and games, which build core skills and reinforce key learning concepts through fun learning methodologies.

After extensive research, our team of educationalists have designed a range of products with highly engaging content that will help your child learn and practice key concepts – all through the joy of play!

At Skillmatics, we have a dedicated team of subject experts, educationalists, remedial instructors and design specialists who collaborate to create innovative and engaging educational products so that children can constantly learn through the joy of play.

We undertake extensive research into learning frameworks and pedagogies while developing our products. While we have a unique learning framework, our products are inspired by Kolb’s Learning Cycle and Harvard Gardner’s Theory of Multiple Intelligences.

Our products are meticulously designed to ensure that a child can benefit from a continuous cycle of learning while enjoying hours and hours of fun!

Skillmatics products are carefully designed to be age appropriate for two groups of young learners – children between the ages of (3-6 years) and (6-9 years).

However, we do have certain innovative products which are designed so that they can be used by people of all ages!

Yes, they are 100% Safe. Skillmatics products meet International Safety Standards and are completely safe and non-toxic.

Please email our customer care executive at admin@skillmatics.com.au.

Each activity has a given set of instructions which clearly explain how to go about completing the same. Skilly Billy is your child’s companion as he or she goes through the journey of learning, each box has a minimum of 1 Skilly Billy pen!

There is no restriction on the number of times Skillmatics Write and Wipe Activity mats can be used. The Write-Wipe-Repeat format is designed so that each activity can be done again and again – and yet again!

Shipping is FREE for an Australian address. For all other orders, standard flat shipping rate applies.

We ship all over the world.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the carrier.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

These are our trusted shipping partners:

  • Australia Post
  • Sendle

As most of our stock is located within Australia, any orders to Australian address are usually delivered within 3-5 working days.

Though some of our products may be delivered from our offshore warehouse, in those cases delivery may take longer.

For orders to international address, time may vary depending upon multiple factors like distance, shipping method, shipping company etc.

Currently, we accept all valid debit cards, credit cards and digital wallets. Our payment partners are Afterpay, PayPal and Stripe.

No, members of the Skillmatics team will never ask you for any confidential information (like bank details, credit/debit card numbers, CVV, etc.) through call, SMS, email, or through any other manner. Please exercise caution when you share sensitive payment-related information.

  1. First, browse through our wide range of educational activity packs by either clicking on All Products, or appropriate age groups i.e. 3+ Years or 6+ Years. Or view all products currently on SALE!
     
  2. To know more about the product, click on the product image.
     
  3. When you have decided to order the product, simply select the quantity (default is set to 1), then click the “Add to Cart” button.
     
  4. Add more products to cart if you like. Remember, you will automatically get FREE shipping for any Australian order over $75.
     
  5. Once you’re ready to checkout, click on shopping bag icon on top right corner and click checkout.
     
  6. If you have a coupon code, remember to enter at top of the checkout page.
     
  7. Now simply fill in the order form, choose your favourite payment method (i.e. Afterpay / PayPal / Credit Card) and complete the transaction.

No, currently there are no public access for pickup at warehouse.

We pride ourselves as one of the best online educational games/toys store in Australia. We don’t claim to the cheapest as we plan to be around for years to come. Our customers buy from us because we’re dependable and wouldn’t disappear overnight. There’s no point if you shop for the cheapest and save a few dollars and wouldn’t be able do anything if things go wrong.